Banquet Houseperson

Job Description

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OVERVIEW/BASIC FUNCTION

This position requires someone that is friendly, eager to learn and a self-motivator. Due to the high amount of guest contact, he / she needs to be a people person, intuitive and friendly with a vibrant personality. The Banquet House Person is responsible for setting up, maintaining, and refreshing meeting rooms and spaces for events according to hotel specifications and group requirements, courteously and efficiently. Maintains cleanliness and condition of the work areas and equipment. To work closely with the Food and Beverage team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction. To be prepared to work flexible shifts at designated area to create a fully multi skilled and productive Food and Beverage team with a sense of Aloha.

KEY RESPONSIBILITIES

Guest Satisfaction

• Ensures the delivery of Rosewood Relationship Hospitality and provides exceptional and memorable guest service.
• Efficiently delivers an engaging refined and intuitive high standard of service with the respect of the Hawaiian culture and tradition.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.

Operations

• Ensures that Rosewood standards are implemented and followed.
• Ensures that all the Food and Beverage Sequence of Service are implemented.
• Carry out the service to the highest professional standards in a genuine and intuitive manner.
• Ensures the appropriate mise en place before and after service.
• Carry out the service to the highest professional standards in a genuine and intuitive manner.
• Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Effectively manages guest demands with dining room.
• Gathers and records guest preferences
• Works in a supportive and flexible manner with other departments, as one team.
• Maintains par stocks of all equipment and guest supplies as required.
• Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures. https://careers.rosewoodhotelgroup.com/en_US/careers/FolderDetail/Hawaii-United-States-Banquet-Houseperson-On-Call-Casual-Kona-Village/880