POSITION SUMMARY
As a Bartender at St Pancras, you are responsible for delivering a five star beverage service. Our guests visit us with expectations attentive yet relaxed service where your personality and professionalism are delivered in equal measures. The reality of your role and the responsibility you hold is that you can either make or break a guest experience depending on the service you provide. Product knowledge, menu knowledge and the right amount experience are absolutely essential for you to be successful in your role. We’re in the business of going above and beyond to create memorable moments for our guests and your role is key in executing this with every guest interaction
Extraordinary Operations
• Every order taken, recommendation made, beverage pairing
suggested, reflects your knowledge, experience and
ultimately your own reputation as an Bartending
professional.
• Every guest interaction should be personalised and specialyou can make this happen by taking ownership of each guest
interaction, listening for cues and following up on cues to
deliver a memorable experience.
• If the guest asks for something, the phrase ‘that’s not my
job/ that’s not in my job description’ doesn’t apply here or in
any department in the hotel.
• There is no such thing as ‘no’ when it comes to a guest
request- do what you need to do to meet request (engage
with other colleagues, departments, expertise) or at the very
least, find alternatives to present back to the guest when all
other options are exhausted.
• If you’re not feeling happy about something, you firstly need
to take ownership to fix it. Try to resolve this yourself and
then if you need to, speak to your department leader/HR.
Extraordinary Services
• Deliver an extraordinary guest service – personalised, fun,
engaging, caring, attentive.
• Deliver and support the hotel and brand’s service standards
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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