Greet guests with a friendly and welcoming attitude, offering assistance with luggage handling upon arrival and departure.
· Escort guests to their rooms, explaining hotel amenities and answering any questions they may have.
· Assist guests with valet parking and coordinate their transportation needs.
· Maintain the lobby area’s cleanliness and ensure a visually appealing environment for guests.
· Handle luggage storage efficiently and safely, keeping accurate records of items entrusted to the hotel’s care.
· Provide information about local attractions, dining options, and points of interest in Monaco Tower and the surrounding areas.
· Collaborate with the front desk and concierge teams to ensure smooth guest check-in and check-out procedures.
· Offer exceptional customer service by promptly responding to guest inquiries and resolving any concerns or issues.
· Coordinate with housekeeping to fulfill guest requests for additional amenities or room services.
· Maintain a strong knowledge of hotel policies and procedures to ensure compliance and guest satisfaction.
· Adhere to safety and security guidelines to protect both guests and hotel property.
· Assist in handling group arrivals and luggage transportation for events and conferences.
· Continuously strive to uphold the hotel’s reputation for excellence, creating a positive and lasting impression on guests.
PERSON SPECIFICATIONS:
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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