Bell Attendant

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.

About The Role:

At Four Seasons, it is our policy to clearly define the responsibilities of the Bellman position to ensure consistency in service standards and operational excellence across all colleagues performing these duties.

The primary purpose of this role is to provide professional, courteous, and efficient bell service to guests, ensuring a seamless arrival and departure experience while maintaining the highest standards of guest satisfaction and brand integrity.

Job Functions

General Functions:

• Fully understand and adhere to all hotel policies and procedures as outlined in the Employee Handbook, without deviation.
• Report for duty on time, wearing the designated uniform and name tag, maintaining high grooming and professional appearance standards.
• Deliver courteous, professional, and flexible service at all times in alignment with Four Seasons Standards.
• Comply with all hotel safety, security, and emergency procedures.
• Maintain in-depth knowledge of all hotel services, facilities, activities, and events.
• Stay informed about all VIP guests visiting or staying at the hotel.
• Keep all front and back-of-house areas clean and organized.
• Ensure hotel property and equipment are handled with care and maintained in excellent condition.
• Ensure proper shift handover, with no unresolved issues or pending correspondence left without follow-up.

Specific Functions:

• Review daily materials, including VIP lists, return guests, and function sheets.
• Escort arriving guests to their rooms, handle luggage with care, and deliver in-room orientation.
• Handle guest room change requests efficiently.
• Assist departing guests with luggage and transportation arrangements.
• Safely store and retrieve guest luggage and personal belongings.
• https://careers.fourseasons.com/us/en/job/REQ10353794/Bell-Attendant-Four-Seasons-Resort-at-The-Red-Sea-Saudi-Arabia