Bell Attendant

Here’s what you’ll do during a typical day:

• Guest Welcome & Assistance:  Greet guests, assist with luggage, and escort them to rooms while providing hotel and local information.
• Luggage Handling:  Safely manage guest luggage and ensure proper delivery and storage.
• Room Orientation & Departure:  Introduce room features and assist with luggage during check-out.
• Transportation Coordination:  Support valet, airport transfers, and other transport needs in collaboration with the front office and concierge.
• Service & Conduct:  Maintain a professional appearance and deliver exceptional customer service.
• Cross-Department Support:  Communicate guest needs to relevant departments and assist with room moves or special requests.
• Issue Resolution:  Address guest concerns promptly and ensure a smooth stay experience.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• 1–2 years of experience in guest services or bell attendant roles, preferably in hospitality
• Strong communication and interpersonal skills with a guest-focused mindset
• Physically fit to lift and carry luggage safely
• Professional appearance, positive attitude, and enthusiasm for service
• Proficient in English; additional languages are an advantage
• Flexible availability, including nights, weekends, and holidays
• Familiarity with hotel amenities, local attractions, and transport options preferred