A fantastic opportunity has arisen for a Guest Services Manager to join the heart of Rimrock Banff, Emblems Collection.
At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.
Live boldly. Work with heart. Stay moved.
$56,000.00- $72,000.00, based on previous experience and education.
This role is about more than managing operations, it’s about owning the entire arrival and departure experience. As Guest Services Manager, you are the strategic and cultural leader of our front-of-house guest journey, setting the standard for service excellence from the front drive to the lobby and beyond.
With a sharp operational lens and a calm, authoritative presence, you lead Bell Services, Valet, Door, and Resort Driver teams to deliver seamless, anticipatory, and unmistakably Emblems experiences. You balance pace with precision, empowering your leaders and teams while safeguarding consistency, safety, and brand standards.
Key Responsibilities
Guest Experience & Presence
Team Leadership & Development
Operational Excellence
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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