Guest Services Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Services Manager

Additional Information: This hotel is owned and operated by an independent franchisee, MCR Investors. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The Guest Services Manager will be responsible for the management of all Front Desk functions and team members, while additionally leading guest experience initiatives and overseeing elevated service delivery during high-impact operational periods. This role directs, implements, and maintains a service and management philosophy that serves as a guide to respective team members.
Responsibilities:
• Encourage and build mutual trust, respect, and cooperation among team members
• Develop specific goals and plans to prioritize, organize, and accomplish work
• Handle complaints, settle disputes, and resolve grievances and conflicts
• Participate in department meetings and continually communicate a clear and consistent message regarding Front Office and Guest Services goals to produce desired results
• Observe staffing levels to ensure that guest service, operational needs, and financial objectives are met
• Support and train team members on adherence to all credit policies and procedures to reduce bad debts and rebates
• Promote same day selling procedures to maximize room revenue and occupancy
• Understand the impact of Front Office operations and guest experience initiatives on the overall hotel success
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
• Encourage team members to provide excellent customer service within guidelines
• Interact with guests to obtain feedback on product quality and service levels
• Identify the developmental needs of team members and coach, mentor, or otherwise help others improve their knowledge or skills
• Utilize interpersonal and communication skills to lead, https://careers.marriott.com/guest-services-manager/job/95B9C71257D926

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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