Duty Manager

Novotel & Ibis Rotorua Lakeside | Rotorua, New Zealand

Lead with confidence. Inspire with heart. Create memorable guest experiences.

At Novotel & Ibis Rotorua Lakeside, we’re looking for an enthusiastic and experienced Duty Manager to join our Front Office leadership team.

This is an exciting opportunity for someone who thrives in a fast-paced hospitality environment, enjoys leading from the front, and is passionate about delivering exceptional guest experiences. As Duty Manager, you’ll play a key role in ensuring the smooth day-to-day operation of the hotel while supporting and developing our amazing team of Heartists®.

About Us

Novotel & Ibis Rotorua Lakeside offer the perfect balance of business and leisure, welcoming guests from around New Zealand and around the world. Our team is passionate about creating memorable experiences through genuine hospitality, teamwork, and heartfelt service.

If you’re ready to take the next step in your hospitality career and lead a team that loves what they do, we’d love to hear from you.

Apply today and become part of our Heartist® family.

What you’ll be doing

• Leading hotel operations during your shift, ensuring a seamless guest experience.
• Supporting and motivating the Front Office team to deliver outstanding customer service.
• Acting as the first point of contact for guest enquiries, requests, and feedback, resolving issues with professionalism and care.
• Maintaining high standards of presentation, service, and operational excellence across the hotel.
• Coordinating with Housekeeping, Food & Beverage, Maintenance, and other departments to ensure smooth operations.
• Monitoring safety, security, and compliance procedures.
• Assisting with training, coaching, and developing team members.
• Supporting occupancy, revenue, and guest satisfaction goals.