Duty Manager

Wellington’s largest economy hotel within walking distance to the capital’s largest venues, Takina, Te Papa, TSB and Sky Stadium. This robust hotel offers consistency and efficiency for large groups with generous vibrant Vivant restaurant dining spaces, offering a big buffet breakfast, and a la carte lunch and dinner.

• Acting as the main point of contact in the hotel during your shift and being responsible for ensuring the hotel runs smoothly
• Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations
• Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers
• Maintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel link
• Ensure the safety and security of Hotel Guests and employees at the Hotel
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality
• Ensure Accor Hotel’s guest loyalty and recognition program is maintained and delivered to its highest standards.
• Motivate and empower team members to problem solve and surprised our guests with novelty.

Whilst talent and attitude are our primary requirements, you also have:

• Previous Front Office experience at a supervisory level
• Current Managers Certificate is essential to be considered for this role
• Full NZ Drivers Licence
• Immaculate personal presentation and high level of communication – both written and verbal.
• Leadership capability
• Ability to work on a rotating roster over 7 days if required, including weekends, public holidays and morning and night shifts.