Bell Captain

JOB DESCRIPTION

Hilton San Francisco Union Square is looking to add Bell Captain to the guest services team. If you are passionate about delivering exceptional guest service, this role is for you! Located two blocks from Union Square and Westfield San Francisco Centre.

Our hotel has 1,921 guest rooms and over 29,000 square feet of gorgeous event spaces. Enjoy fun perks such as Career growth and development PLUS discounted hotel room stays for you and your family.  Join us where we know that you’ll love being a part of Hilton, the best hospitality company in the world.

• Classification: Full-Time
• Shift: Varies AM/PM/overnight, weekends and holidays are required
• Hourly Rate: $20.94 (90 Day Probationary Rate). $27.92 (Full Rate)

The ideal candidate will possess:

• Minimum one year experience as a bell person
• Schedule flexibility
• Prior supervisory experience is preferred

What will I be doing?

As a Bell Captain you would be responsible for supervising Bellpersons, transferring and storing guest luggage and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations.
• Retrieve and transport guest luggage.
• Inspect guest rooms and acquaint guests with these rooms and their features.
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
• Organize and store luggage, as needed, according to guidelines.
• Supervise, monitor, and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Recruit, interview and train team members.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Assist in the maintenance, appearance, and functionality of equipment.

What are we looking for?

https://jobs.hilton.com/apac/en/job/HOT0BPCU/Bell-Captain-Hilton-San-Francisco-Union-Square