Bell Captain

Bell Captain

A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Bell Captain with Fairmont Jasper Park Lodge, your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.

Starting rate of Pay – $23.98/ hour

Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

• Responsible for the transportation of Guests on and off property as well as the delivery of luggage and any other items for delivery within the Hotel
• Responsible for the training and development of the Guest Services team
• Oversee the maintenance of the vehicle fleet, ensuring both interior and exterior are regularly cleaned and well-maintained.
• Ensure all emails addressed to Bell Team answered and actioned. Log book to be updated with upcoming tasks.
• Ensure Bell captain checklist is completed by the end of each shift
• Maintain a presence in the Lobby offering assistance to Guests, opening main entrance doors and car doors upon Guests’ arrival under the direction of the Guest service manger
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guest
• Manage curb-side check in process to ensure all standards are followed
• Ensure that the general upkeep of the hotel lobby and front courtyard is maintained
• Direct the Bellperson team each shift regarding coordination of tour arrivals, departures, tour Guests, special requests and assistance to Guests throughout the property
• Assist with and manage guest luggage storage and bike rentals as required
• Other duties as assigned

Your experience and skills include:

• Valid Alberta Class 4 Driver’s license (or equivalent) and a clean driving record required
• Previous one year guest service experience required
• Minimum of one year of demonstrated leadership experience is required.
• Previous experience of Opera Property Manager, Royal Service Manager and Microsoft Office an asset
• Current first aid certification an asset
• https://careers.accor.com/global/en/job/bell-captain-in-fairmont-jasper-park-lodge-jasper-canada-jid-54813