Bell Captain

We are seeking an experienced and customer-focused Bell Captain to join our prestigious hotel in Doha, Qatar. As the leader of our bell staff, you will play a crucial role in ensuring exceptional guest experiences from arrival to departure.

• Oversee and coordinate the bell staff team, providing leadership, training, and motivation
• Greet guests upon arrival, offering a warm welcome and assistance with luggage and transportation
• Manage the efficient handling of guest luggage, including storage and delivery to rooms
• Coordinate with other departments to ensure seamless guest services and resolve any issues promptly
• Maintain the cleanliness and organization of the hotel lobby and entrance areas
• Supervise the upkeep and maintenance of hotel vehicles used for guest transportation
• Provide guests with information about hotel amenities, local attractions, and transportation options
• Implement and maintain high standards of customer service among the bell staff team
• Monitor and manage bell staff schedules to ensure adequate coverage during all shifts
• Handle special requests and VIP arrivals with utmost professionalism and attention to detail
• Conduct regular team meetings and performance evaluations to maintain service excellence

• Minimum of 2 years of experience in a similar role within the hospitality industry
• Valid driver’s license with a clean driving record
• Proven leadership skills with at least 1 year of supervisory experience
• Excellent customer service skills and a passion for creating memorable guest experiences
• Strong communication and interpersonal skills in English; knowledge of Arabic or other languages is a plus
• Proficiency in hotel property management systems (e.g., Opera)
• First aid certification (preferred)
• In-depth knowledge of Doha and its attractions
• https://careers.accor.com/global/en/job/bell-captain-in-swissotel-corniche-park-towers-doha-opening-dec-20-jid-53214