Bellman

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury services and seek for the best hospitality professionals worldwide. We are convinced that the Ladies and Gentlemen of The Ritz-Carlton are the most important resource in our service commitment to our guests. 

The Gold Standards serve as the foundation of the Ritz-Carlton brand and motivate us to be better every day. With this approach and the firm belief that our culture is the driving force of success, The Ritz-Carlton has earned an international reputation as a market leader in luxury hospitality. As part of our team, you will get to know our Gold Standards, such as our Employee Promise, our Credo, and our Service Values. We promise you that with us, you will have the opportunity to be proud of your work and your fellow Ladies and Gentlemen.

“We are Ladies and Gentlemen serving Ladies and Gentlemen”

The team of the The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position:

Guest Arrival Expert / Bellman

Key Responsibilities:

• Responsibility for the smooth arrival and departure of our guests and their luggage handling, as well as the comprehensive guarantee of guest satisfaction
• Giving information about the hotel
• Receipts of couriers and handling of transport
• Responsibility for the correct Parking of the guest cars and management of the vehicle keys
• Attention to the cleanliness of the entrance area and the lobby
• Collaboration with our event department to provide the guests with information and to guide them in the right direction

Your Qualifications:

• A gift for paying attention to the smallest details
• A warm, people-oriented demeanor
• Professional experience in the upscale hotel industry
• Friendliness, flexibility, reliability and a high degree of responsibility
• Professional communication skills and appearance
• resilience, teamwork and flexibility
• Good knowledge of German and English, other foreign languages are advantageous
• Driving licence category B
• Quality awareness

https://careers.marriott.com/guest-arrival-expert-bellman/job/BAA54AB943F27DC2ECB4BD86DB189049