Bellperson

Company Description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver’s stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver’s first green roof & rooftop apiary.

Our Culture is strongly rooted in diversity, inclusion, professional growth and development – over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you’re a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

Why work at Fairmont Waterfront?

• Sustainability and community commitment – recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership – More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity – our team represents over 60+ countries, fostering an inclusive and global community
• Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
• Generous perks – Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits – through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts – Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
• Exclusive Experiences – One free stay through our Be Our Guest Program
• Full rate of pay of $22.62/hour following 90 days of service

*full-time and part-time status colleagues

Summary of Responsibilities:

Reporting to the Bell Captain, the Bellperson will support their manager in ensuring the smooth and efficient operation of Bell Services, Door, and Valet Services. Key responsibilities include:

• Maintaining a high level of professionalism in all aspects of job performance.
• Providing all arriving guests with a warm welcome, and acting as a first and last point of contact for guests.
• Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the hotel.
• Ensure the timely and efficient transfer of luggage to and from the guest’s room.
• Personalize guests’ orientation of their room in a professional, friendly and engaging way.
• Keeping Door area and Lobby impeccable at all times.
• Knowledgeable of Vancouver, our attractions, directions, cultural scene, etc.
• Maintain presence in the lobby as an ambassador of our hotel and brand, providing thoughtful touches and offering exceptional service to our guests
• Assist guests regarding hotel facilities in an informative and helpful way.
• Follow department policies, procedures and service standards, including all safety policies.
• Responsible for driving the hotel car to shuttle guests around Vancouver as required.
• https://careers.accor.com/global/en/job/bellperson-full-time-in-fairmont-waterfront-vancouver-canada-jid-80934