Bellperson / Driver

A Bellperson/ Shuttle Driver is responsible for transferring and storing luggage and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.  A Bellperson/Shuttle driver will also be responsible for safetly transporting guests to/from the local area, such as the Ontario Airport, local shopping areas, etc. as assigned.

What will I be doing?

As a Bellperson/Shuttle Driver, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. In the driving capcacity, you were be responsible for shuttling guests to/from the local airport, and any assigned routes/destinations within the local market.  Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Inspect guest rooms and acquaint guests with these rooms and their features
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Organize and store luggage, as needed, according to guidelines
• Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
• Ensure messages and faxes are regularly delivered throughout the day
• Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as neededhttps://jobs.hilton.com/apac/en/job/HOT0CK72/Full-Time-Bellperson-Driver