Butler

• Manage all guest requests with efficiency and care, including laundry services, housekeeping coordination, room maintenance, and concierge services such as restaurant reservations and travel arrangements
• Maintain impeccable room standards through daily inspections and personalized upkeep, ensuring every detail reflects our commitment to excellence
• Anticipate guest needs and preferences by maintaining detailed guest profiles, recognizing VIP guests, and proactively offering services before being asked
• Coordinate seamlessly with multiple departments including housekeeping, food and beverage, front office, and guest services to ensure smooth operations and guest satisfaction
• Handle guest complaints and concerns with professionalism, empathy, and decisiveness, resolving issues promptly while maintaining detailed records
• Perform food and beverage service duties, including meal preparation, room service delivery, and beverage service in accordance with luxury hospitality standards
• Provide concierge assistance with Internet connectivity, technical support, and information about hotel facilities and local attractions
• Maintain strict confidentiality regarding guest information, preferences, and personal matters at all times
• Ensure compliance with all health, safety, fire, and security procedures, reporting hazards immediately and maintaining a safe environment for guests and staff
• Attend daily briefings and shift handovers, maintaining updated logbooks and communicating guest feedback and opportunities to supervisors
• Represent the hotel with professionalism and integrity, maintaining impeccable personal appearance and adhering to uniform standards
• Collaborate effectively with colleagues across all departments, fostering a supportive and inclusive work environment
• Remain flexible and responsive to changing guest needs and business demands, extending duties as required to deliver exceptional service

**Required Skills & Competencies:**

• Exceptional communication and interpersonal skills with fluency in English
• Advanced guest service expertise with proven ability to deliver luxury hospitality
• Proficiency with hotel management systems (PMS) and basic computer applications
• Strong organizational and time management abilities with meticulous attention to detail
• Conflict resolution and complaint management skills with a customer-focused approach
• Knowledge of food and beverage handling, service standards, and dining etiquette
• Ability to work collaboratively with diverse teams across multiple departments
• Physical stamina and ability to stand, walk, and perform manual tasks throughout shifts
• Discretion, trustworthiness, and commitment to confidentiality
• Flexibility to work varied shifts, including evenings, weekends, and holidays

**Preferred Skills & Competencies:**https://careers.accor.com/global/en/job/butler-in-sofitel-al-hamra-beach-resort-ras-al-khaimah-unite-jid-101124