Provide personalized service and attention to fulfilling all guest needs including but not limited to: delivering coffee and tea upon request, preparing notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation, coordinating with the front desk to prepare the VIP rooms, checking the room key and briefly double checking if every detail is up to the guest expectation and request, coordinate with front desk to escort early arrivals, be present upon the guests check in to anticipate the guests needs, complete the butler flags which were put into local systems by the reservation, sales and other departments, and send pre-arrival emails. Coordinate with the front desk to escort the VIP to their rooms, work closely with the Guest Services and Engineering departments on requests, pick up laundry request from guests, follow up on laundry delivery and return laundry to the guest promptly.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
https://careers.marriott.com/butler-maternity-cover/job/1F96338431113BF7897DB08A7035CA78
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Our beautiful, AAA Four Diamond, Hilton Santa Barbara Beachfront Resort is looking for a creative Director of Restaurants! Ideally situated on California’s Central Coastline, directly across from pristine beaches, the resort offers spacious guest rooms and suites, ample amenities including spa, fitness center, pool, close to 63,000 in meeting space and 6 delicious dining options. Steps away from bike […]
After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking an Assistant Director of Banquets to unveil a new era of luxury which embodies the spirit of New York City. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and […]
The Hilton Des Moines is looking for their next Banquet Manager. A Banquet Manager is responsible for managing the daily execution of all banquet functions in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. We’re part of the Des Moines Skywalk system, which links us directly to the Iowa Events Center. Our hotel is […]
Subscribe to Hospitality Jobs newsletter to get the latest hospitality news around the world.
