Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.
The cornerstone of the Raffles experience, the Raffles Butler encompasses a spectrum of responsibilities from pre-arrival, arrival, in-stay, departure and post-stay arrangements for guests. Reporting to the Butler Manager/Head Butler/Director of Front Office, the role ensures that the highest level of hospitality and brand standards are delivered. As the primary curator of the guest journey, the Raffles Butler will act as the epicenter of the department, ensuring presence at all times, providing a seamless guest experience to all residents. Mainly responsible for meet and greet, arrival escort, hotel and room orientation and touching tables – integrating diverse operational functions into a cohesive experience. The role also involves porterage and delivery/pickup of guest luggage and the safekeeping and storage of guest belongings. A well-rounded and skillful individual, he or she possesses general understanding in front office, housekeeping and food & beverage, spa, concierge and other touch points in the hotel.
With a purpose to preserve the guest experience, the butler is responsible for personalizing interactions in person, by phones or chat with the aim to guide and assist clients throughout the guest journey, while also being intuitive to guest’s needs and wants. An ambassador of the hotel, he or she will take the lead in ensuring all guests are met on arrival with a constant follow up during the stay until after check-out. Far more than a service provider, the Butler is an intuitive diplomat who possesses the emotional intelligence to interpret unspoken needs and the confidence to own the guest experience entirely. As the custodian of guest resolution, they approach challenges with a spirit of recovery, in a quest for magic, and transforming moments of friction into lasting trust and a dedicated guardianship of the Raffles promise.
Duties and Functions:
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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