Butler

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport. The beachfront resort comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

About the job

Based at Mandarin Oriental, Costa Navarino within the Room Division Department in Pylos, Messenia, Greece, the Villa Ambassador/Butler will be responsible for providing exceptional service from pre-arrival to departure to our Specialty Villas and VVIP guests.  All pre-arrangements, preferences and guests’ requests need to be attended to in a courteous and efficient manner in accordance with Legendary Quality Experiences. For this role we require excellent skills both in Front Office and Concierge, as well as basic knowledge in F&B and Housekeeping. The Villa Ambassador/Butler reports to the Villa Manager/Head Butler.

As Villa Ambassador/Butler, you will be responsible for the following duties:

• Provide courteous, efficient service and ensure guest satisfaction from pre-arrival to departure in line with MOHG Legendary Quality Experiences (LQEs) and Forbes standards;
• Assist guests with pre-arrival arrangements such as transportation, activities and dining reservations. Collect guests’ preferences, needs and further relevant information, and ensure requests are satisfied before guests’ arrival.
• Welcome guests and provide in-suite check-in, reconfirm preferences and offer additional arrangements such as handling luggage and unpacking service.
• Note guests’ preferences, update records, ensure continuity of personalized and anticipatory service across the stay.
• Coordinate with Front Office, Concierge, Housekeeping, In-Room Dining and other departments to deliver seamless guest service;
• Upon request, perform a private butler service in the villa at guest’s disposal.
• Coordinate daily service and turn-down with housekeeping, as well as service of in-villa meals and private events with F&B departments.
• Ensure Specialty Villas are in perfect maintenance conditions and fully stocked with amenities, monitor inventory, and prepare necessary tools.
• Organize departure or post-departure arrangements such us luggage pick-up, transportation, take-away meals or shipments.
• Handle guest billing, invoices and payments in compliance with Greek law and Hotel policies;https://careers.mandarinoriental.com/jobs/villa-ambassador-butler-costa-navarino-greece-b3c0ebe7-57b8-488c-9dbb-6c98020adbed