Butler

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

Guest Service

• Provide warm, gracious, and professional welcome and farewell experiences for guests.
• Handle guest check-in and check-out procedures in coordination with Front Office.
• Escort guests to rooms and provide detailed room orientation.
• Anticipate guest needs and personalize services based on guest preferences and profiles.
• Respond promptly and professionally to all guest requests and enquiries.
• Arrange unpacking and packing services upon guest request.
• Coordinate transportation, restaurant reservations, tours, and special arrangements for guests.
• Ensure all VIP amenities and special occasions are properly arranged before guest arrival.
• Conduct follow-up calls or visits to ensure guest satisfaction during the stay.
• Handle guest complaints or concerns professionally and escalate when necessary.

Butler Operations

• Maintain accurate records of guest preferences and requests.
• Coordinate closely with Housekeeping, Concierge, Engineering, Food & Beverage, and other departments to ensure seamless service delivery.
• Ensure guest rooms and suites are inspected and prepared according to hotel standards before arrival.
• Monitor and replenish in-room amenities and supplies as required.
• Maintain confidentiality and discretion regarding guest information and activities.
• Support in-room dining service delivery when required.
• Ensure all service standards, policies, and procedures are followed consistently.

Communication & Teamwork

• Maintain effective communication with team members and other departments.
• Attend daily briefings and training sessions.
• Share important guest preferences and operational updates during handovers.
• https://careers.accor.com/global/en/job/butler-in-raffles-grand-hotel-d-angkor-krong-siem-reap-cambo-jid-96938