Chef Concierge

Join the Luxurious Conrad New York Downtown as Chef Concierge – Director of Guest Relations

The Conrad New York Downtown, an all-suite luxury hotel in the heart of Lower Manhattan, is seeking a Chef Concierge – Director of Guest Relations to lead the guest experience and elevate service excellence.

In this pivotal role, you will be the face of the hotel’s luxury hospitality, curating personalized experiences for our discerning guests while overseeing the Concierge team and guest relations operations. Your expertise will drive seamless service delivery, foster strong community partnerships, and ensure that every guest enjoys an unforgettable stay.

What will I be doing?

 The Chef Concierge-Director of Guest Relations at Conrad New York Downtown is responsible for delivering exceptional guest service, ensuring that every guest experience is personalized and memorable. This role requires a deep knowledge of the local area, luxury service standards, and a passion for hospitality.

The Chef Concierge-Director of Guest Relations greets customers, personalizes and customizes guest stays, and responds to inquiries with accurate information regarding hours of outlet operation, hotel services, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. Makes arrangements for these services as needed by guests. Manages department budget, including approval of payroll. Trains, supervises, schedules and assists in evaluating staff

• Provide personalized service to guests, assisting with reservations, transportation, and local attractions.
• Anticipate guest needs and preferences, offering tailored recommendations.
• Supervise and mentor the concierge team, ensuring consistent service quality.
• Conduct training sessions on local knowledge, service standards, and best practices.
• Maintain an extensive knowledge of New York City’s dining, entertainment, and cultural offerings.
• Build and maintain relationships with local vendors, restaurants, and attractions for exclusive guest access.
• Address guest inquiries and resolve issues promptly and professionally.
• Handle special requests and unique situations with creativity and efficiency.
• Liaise with other departments to ensure seamless guest experiences.
• Prepare and communicate daily briefings for the concierge team regarding special events and VIP guests.
• Manage concierge desk operations, including scheduling and staffing
• Oversee the concierge budget, reporting on expenses and revenue generation

Classification: Full-Time

https://jobs.hilton.com/apac/en/job/HOT0BQGK/Chef-Concierge-Director-of-Guest-Relations-Conrad-New-York-Downtown