Chief Concierge

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.

About the Role
We are looking for a passionate and guest-focused Chief Concierge to lead our concierge team at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Assistant Director of Rooms, you will play a pivotal role in shaping unforgettable guest experiences, managing bespoke itineraries, and leading a team of knowledgeable and service-driven concierge professionals. Your attention to detail, insider knowledge, and personal commitment to excellence will set the tone for every arrival and departure.

What You Will Do

• Lead the concierge operation with a focus on seamless service, ensuring every guest and resident interaction is personalized, anticipatory, and thoughtful. Champion the guest journey from initial contact to post-departure follow-up.
• Build genuine relationships with guests, residents, and VIPs. Offer bespoke recommendations, curated experiences, and discreet assistance that reflect their individual tastes and preferences.
• Oversee all concierge services including transportation, dining reservations, private excursions, luxury shopping, cultural immersions, and unique destination requests. Deliver each element with efficiency and flair.
• Train, mentor, and schedule the concierge team to maintain consistent excellence. Inspire a culture of elevated service, professionalism, and accountability across all guest touchpoints.
• Establish and nurture strong relationships with top-tier vendors, local partners, and regional contacts to secure exclusive access and offerings that enhance the guest experience.
• Partner closely with Front Office, Residences, Guest Experience, and F&B teams to ensure an integrated and seamless guest journey throughout the property.
• Monitor and manage guest feedback with diplomacy and care. Resolve challenges swiftly while reinforcing loyalty and guest satisfaction through proactive, thoughtful service recovery.
• Uphold and continuously enhance Forbes Travel Guide and LQA (Leading Quality Assurance) standards. Drive innovation in guest engagement, always seeking fresh, luxurious, and unexpected moments that delight

What You Bring

• Minimum 5 years of experience in guest services or concierge roles within luxury hotels or resorts, with at least 2 years in a leadership position.
• https://careers.fourseasons.com/us/en/job/REQ10350661/Chief-Concierge-Four-Seasons-Resort-and-Residences-AMAALA-at-Triple-Bay