Chief Concierge

We are looking for an experienced Chief Concierge, who will play a vital role in overseeing the daily operations of the Concierge, bell desk, doormen, hotel transportation and valet parking team, filled with purpose in actions to contribute and deliver experiences that are astounding and superlative. Guides and inspires his team through examples, innovative thinker, embodies a strong sense of leadership, communicator who creates an atmosphere that is positive for both team and guests. And currently should be an active member of Les clefs d’or (Golden keys society).

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.

• To constantly monitor guest service level, ensuring a maximum guest satisfaction.
• Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.
• To oversee the Concierge operations, including the bell desk and doormen, ensuring that the hotel standards and procedures are fully known and followed.
• To ensure appropriate stock level for the smooth run of the Concierge operations and to prepare requisitions accordingly.
• To always ensure a proper coverage and supervision of the Concierge.
• To be most of the time in the guest area to have a contact with the guests and to socialize, playing a Public Relations role.
• To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
• To ensure that all in-house guests and/or visitors looking for assistance, personally, on the phone, or e-mail, are immediately attended and their requests are well responded at any time.
• To ensure that both the arrival and the departure lists are updated, transportation and airport services are scheduled and respected and all the set-ups are according to guest requests and needs.
• To ensure that all team members provide prompt, updated and correct information about the city, locations, events, programs, traffic, weather, etc., and do the needful bookings, purchasing or arrangements.
• To ensure that all the outsourced services contracted by the Concierge are of high quality and fully corresponding to the guests’ and hotel’s requirements and needs, as approved by the hotel management.
• To act as a representative of the Management when dealing with guest complaints or if a member of the Concierge team is facing difficulties that she/ he cannot solve on her/ his own.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• To be fully aware of and to report all guest comments or complaints.
• To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered.
• To be aware of all VIPs visiting or staying in the hotel.
• To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any malfunction.
• https://careers.accor.com/global/en/job/chief-concierge-in-sofitel-shahd-al-madinah-madinah-saudi-arabia-jid-9038