Club Lounge Executive

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Club Lounge Executive

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

Position Statement

The Club Lounge Executive is to provide professional service with warm hospitality to our guests by delivering consistent quality service to all guests at all-time and ensuring their lounge visit will become a memorable experience. He / she ensures guest requests are fulfilled, maintains high levels of guest satisfaction and resolving guest challenges throughout their stay in our hotel during the assigned shift.

What will you be doing?

As the Club Lounge Executive, you will be responsible for performing the following tasks to the highest standards:

  • Understand departmental objectives for self and team, and work together to achieve the goal accordingly.
  • Welcome every guest with a genuine, warm, and personalized greeting with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc
  • Address guests by name and recognize repeat / VIP guests and treated personally and recognized as an individual with their preferences
  • Demonstrate strong emotional intelligence by read guest cues and adapt service style accordingly
  • https://jobs.hilton.com/apac/en/job/HOT0CGAZ/Club-Lounge-Executive-Hilton-Singapore-Orchard

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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