Club Lounge Manager

JOB SUMMARY

Responsible for the operation of the club lounge, ensuring that the highest levels of hospitality and service are provided. Areas of responsibility include guest and employee engagement, and human resources. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Maintains condition of the club lounge and orders supplies and equipment.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Operations and Management of the Club Lounge 

• Ensures that all company standards are being maintained in each area of the club lounge.

• Ensures all team members meet or exceed all brand requirements.

• Supervises all areas of club lounge operations in the absence of Room Operations management.

• Maintains working condition of club lounge equipment and orders supplies as necessary.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Ensures employees have the proper supplies and uniforms.

• Understands night audit procedures and being able to comprehend and utilize reports as necessary.

• Understands and complies with loss prevention policies and procedures.

https://careers.marriott.com/club-lounge-manager/job/P1-7578814-0