Club Services Coordinator

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
contact@hospitalityjobsvacancies.com

Share

Facebook
Twitter
LinkedIn

Club Services Coordinator

Company Description

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Job Description

To serve as the key contact point for our Club Points Owners, providing customer services and reservation services in the language of their choice. To also liaise closely with the Contract Administration and Financial Services departments, ensuring contracts are processed and payments collected in an accurate and timely manner.

Key Responsibilities:

  • Provide a high level of customer service for Club Points Owners through the Club Services centre, website and various communication channels, ensuring a high level of customer satisfaction.
  • Ensure Club Owners Points and other reservations are handled in a timely, courteous and efficient manner.
  • Handle all customer concerns or complaints to a satisfactory resolution.
  • Establish and maintain an excellent working relationship with exchange companies, alliance partners, Minor Hotels and other MINOR departments.
  • Encourage use of Club Resorts to achieve a high occupancy and maximum use of space.

Qualifications

  • Bachelor degree (desirable)
  • Excellent Mandarin & English languages, both written and spoken forms. Other languages an advantage.
  • Minimum of two (2) years relevant work experience.
  • Prior experience in timeshare, vacation ownership, call center or hospitality-related business is strongly preferred.
  • Excellent computer skills with a good understanding of reservation software systems.
  • Strong customer service ethics. Ability to handle difficult situations and complaints from customers.
  • Strong communication and written skills
  • Well organised, high level of attention to detail, ability to communicate effectively with other departments.
  • Team member with strong work ethics, flexible in approach and supportive of others (essential).

https://jobs.smartrecruiters.com/MinorInternational/744000119271297-club-services-coordinator-mandarin-speaking-?trid=89334b4a-13c4-4bd2-bbae-d30c41ecede8

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Events Manager

Job for: Locals

  Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities […]

India

FB Attn

Job for: Locals

d public holidays Additional Information At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance: What We Offer: Career Growth: Learning and development programs to boost your career. Exclusive Hotel Deals: 50% off stays at Minor Hotels […]

Australia

Banqueting Supervisor

Job for: Locals

Job Description Do you thrive in dynamic settings and love creating unforgettable moments? At Anantara Grand Hotel Krasnapolsky Amsterdam, we’re looking for a Banqueting Supervisor who brings elegance, energy and excellence to every event — from intimate gatherings to grand galas. Why you’ll love your journey with us At Anantara, we reward dedication with exceptional benefits: […]

Netherlands

Bartender

Job for: Locals
Cambodia

Food & Beverage Executive

Job for: Locals

POSITION SUMMARY   Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for […]

India

Add Your Heading Text Here