Raffles & Fairmont the Red Sea, positioned in the kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont’s association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.
THE POSITION
• THE INCUMBENT IN THIS POSITION IS RESPONSIBLE FOR FOLLOWING UP TO
MATERIALIZE THE BUDGETED REVENUES OF ALL SEGMENTS. THE POSITION
FOCUSES ON HOTEL’S NATIONAL AND INTERNATIONAL ACCOUNTS IN TERMS OF
INDIVIDUAL BOOKINGS.
KEY ROLES & RESPONSIBILITIES
• ENSURE ALL RESERVATION ENQUIRES ARE PROFESSIONALLY, AND PROMPTLY
HANDLED AND THAT THERE IS NO LOSS OF BUSINESS
• CONDUCT TRAINING TO EXISTING AND NEW AGENTS IN THE TEAM TO MAINTAIN
AND IMPROVE RESERVATION SELLING SKILLS
• HANDLE AND RESOLVE GUEST ISSUES IN A POSITIVE MANNER SO AS TO PROTECT
COMPANY REVENUE AND RESULT IN GUEST SATISFACTION
• DEVELOP AND MAINTAIN THE DEPARTMENT SCHEDULE WHEREBY THERE IS
APPROPRIATE COVERAGE TO HANDLE RESERVATION CALLS, MINIMIZING LOSS OF
CALLS, AND ENSURING A HIGH LEVEL OF CONVERSION INTO BOOKINGS
• TRACK CALLS USING STANDARD CALL CONVERSION SHEETS AND REPORT
RESULTS DAILY, WEEKLY AND MONTHLY
• SET AND AMEND SELLING STRATEGIES ACROSS ALL CHANNELS, AND SEGMENTS
AS DIRECTED BY THE DIRECT REPORT AS APPLICABLE PER PROPERTY LEVEL
• RUN REPORTS AS REQUIRED BY HOTEL AND COMPANY STANDARDS; ASSIST THE
DIRECTOR OF REVENUE MANAGEMENT OR OTHER DIRECT REPORT, TO MAINTAIN,
MAKE CHANGE IN THE RESERVATION/PROPERTY MANAGEMENT/REVENUE
MANAGEMENT SYSTEM (IF APPLICABLE) AT PROPERTY LEVEL AS REQUIRED
• MAINTAIN ADMINISTRATION PROCEDURES, AS PER COMPANY AND HOTEL
STANDARDS; THIS INCLUDES ALL RESERVATIONS AND REQUESTS ARE CONFIRMED
WITH IN 24 HOURS, NO SHOW CHARGES ARE VALIDATED AND SENT TO FINANCE
FOR POSTING, FILING SYSTEM IS MAINTAINED, AND NEW ONES SET UP; FAX
MACHINE IS CHECKED AND CORRESPONDENCE IS PLACED IN THE APPLICABLE
PLACE(S)
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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