Cluster Director of Sales

We are searching for a Cluster Director of Sales – Transient, to join Mandarin Oriental Savoy, Zurich and Mandarin Oriental Palace, Luzern.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city’s leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge.

Mandarin Oriental Palace, Luzern is an iconic Belle Époque landmark, offering a premier luxury experience. The hotel comprises 136 rooms and suites, four restaurants, one bar together with a variety of meeting facilities, a Spa and a fitness room.

About the job

Based at Mandarin Oriental Savoy, Zurich and Mandarin Oriental Palace, Lucerne, the Cluster Director of Sales – Transient is responsible for the overall transient sales performance of both properties, with strategic oversight of commercial initiatives and revenue growth. The role drives top-line revenue through proactive business development, strategic account management, and market expansion, while fostering strong partnerships and close cross-functional collaboration. As a senior commercial leader, the Cluster Director of Sales -Transient ensures performance excellence, brand alignment, and sustainable growth across both hotels.

As Cluster Director of Sales – Transient you will be responsible for the following duties

• Lead and execute the transient sales strategy across both properties to drive revenue growth and increase market share.
• Identify and develop new business opportunities while strengthening relationships with key corporate, travel trade, and global accounts.
• Oversee account performance and market trends to ensure sales results meet or exceed budgeted targets.
• Collaborate closely with Revenue Management to optimize pricing strategies, inventory, and market positioning.
• Lead, inspire, and develop the Sales team, ensuring alignment with brand standards and consistent sales processes.
• Represent both hotels at trade shows, sales missions, and client events to enhance brand visibility and reputation.
• Drive cross-selling initiatives and key account planning across the Mandarin Oriental portfolio.
• Foster strong collaboration across Commercial, Events, Reservations, and Operations teams to ensure seamless guest experiences.

As Cluster Director of Sales – Transient, we expect from you

• Degree in Hospitality, Tourism, Business, or equivalent professional experience.
• Minimum 5 years’ sales experience in the luxury hotel industry, ideally with strong transient exposure.
• Proven success in business development, negotiation, and managing high-value corporate and travel trade accounts.
• Strong understanding of transient segments within the luxury and lifestyle market.
• Excellent communication and presentation skills in English and German; additional languages are an advantage.
• Established industry network and ability to build long-term client relationships.
• https://careers.mandarinoriental.com/jobs/cluster-director-of-sales-transient-m-f-d-zurich-zurich-switzerland