Communication Manager

What you’ll do during a typical day:

• Consult with subject matter experts to refine technical documentation or guidance for clarity, conciseness, and brand style, voice and tone.
• Track and maintain all hotel-facing content on SharePoint and Salesforce platforms.
• Provide support for design-related requests for upcoming events, presentations, or initiatives that meet brand guidelines.

How you’ll collaborate with others:

• Partner with the Hotel Level Marketing Enablement Lead to manage a hotel-facing communications calendar.
• Work with Hotel Level Marketing subject matter experts to distill complex processes into simple actions for hotel team members.
• Partner with Americas Marketing Team Members to develop performance narratives and supporting decks for presentations or meetings for non-marketing audiences.

Deliverables you’ll take ownership of:

• You’ll own our content management tracker, ensuring content is reviewed for accuracy, and make updates to our Hotel Level Marketing Lobby (intranet) and Support Hub via Salesforce.
• Work with team members to develop concise messages for a monthly hotel level marketing action email.
• Support internal team members with outlines, drafting and refinement of copy, and support slide design for presentations with hotel owners, property management companies, or on-property marketing leaders.

What It Takes to Make the Stay

You have these minimum qualifications:

• Five (5) years of experience in Communications.
• Experienced as a copy editor using AP Style and can translate complex marketing speak into plain language for non-marketers.
• Three (3) years of experience with core design tools like Adobe Creative Suite, Canva and an expert level PowerPoint presentation builder.
• Three (3) Years experience conducting stakeholder interviews or discovery sessions to identify root problems and priorities.
• One (1) year of experience editing web content, especially SharePoint pages, web parts, and file structure.
• Travel up to 10%.

It would be useful if you have:

• One (1) year of experience editing video using production platforms like Synthesia, Adobe Premiere Pro and After Effects.
• One (1) year of experience with content management or project management platforms like Airtable and Salesforce.
• Familiarity with email deployment platforms such as Eloqua and Salesforce Marketing Cloud.
• Familiarity with AI platforms and tools, including the skill to craft prompts to generate relevant insights, content, and recommendations.
• Familiarity with UX/UI principles.
• https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1009/jobs/preview/211335