Complex Area Director of Sales and Marketing

Hilton’s Commercial Services organization is comprised of team members driving our sales, revenue, marketing, catering and events management, call centers, and analytics functions. These functions are the core of Hilton’s “commercial engine” and are essential to Hilton’s ability to drive profitable growth.

What will I be doing?

The primary responsibilities of the Complex Area Director of Sales and Marketing for Hilton’s of Chicago are to drive exceptional sales results and team member development, through strategic planning and implementation, streamlining expenses, financial accountability, marketing operations and dynamic leadership while maintaining the flexibility to react and stay ahead of changing market conditions for each of the complex hotels.  The complex consists of Hilton Chicago, The Palmer House and The Drake.

You will be responsible for driving strategic alignment (#oneteam approach) with Sales, Catering, RM, Property Leadership and the Regional team to create dynamic and nimble plans to achieve ongoing short and long-term goals.  Additionally, talent development and creating an inclusive/flexible culture for team members to thrive in is critical.

More specifically, for each of the complex hotels you will:

• Develop and manage results of annual commercial strategy plan with property commercial team that represents the group, perm and transient current year targets, optimal mix targets and aligns with 3-5 year crossover booking targets
• Implement Business Review Guidelines (current year plus 3-5 years) and Group Pricing & Rate Quotation Strategies with property commercial team to maximize all pricing components of sales and catering opportunities, achieve positive group market share, EBITDA and TGOP
• Strategically partner with Group, BT, Leisure and GTIR HWS teams to drive conversion and alignment
• Design and execute marketing plan under the mentorship of regional commercial director, which includes objectives, strategies, budget, and targets in alignment with regional and global approach.
• Partner with enterprise e-Commerce teams to ensure that online hotel content is accurate, relevant and showcases current transient and group offers
• Leverage Enterprise Marketing teams to develop strong social media and marketing messaging that tells a story and drives higher online interaction and conversion
• Engage and support the PR teams (both Corporate communications and Brand PR) to position and maximize hotel visibility.
• Drive all hotel reporting for performance and commercial activity reporting including adjustments to commercial action plan based on market trends with focus on short, mid and long term KPIs
• Consistent coaching to create stronger team members (talent
• https://jobs.hilton.com/apac/en/job/HOT0C30T/Complex-Area-Director-of-Sales-and-Marketing-Hiltons-of-Chicago