Concierge

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Concierge

JOB DESCRIPTION

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

What will I be doing?
A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
  • Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
  • Process and deliver messages for Guests
  • Deliver and safely storage Guest luggage
  • Stay current with all hotel services as well as daily VIP requests and special events
  • Ensure orderliness and safety guidelines around the lobby and front door areas
  • Provide support to Management as required, in cases of emergency
  • Project a professional manner with an emphasis on hospitality and Guest service
  • Maintain a clean, healthy, and safety working area
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?
Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Flexibility to respond to a variety of different work situations
  • Ability to work on your own and as part of a team
  • Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Guest Experience Agent

Job for: Locals

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Experience Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you’ll […]

United Arab Emirates

Overnight Operations Manager

Job for: Locals

Hilton Waikoloa Village is searching for an Overnight Operations Manager! Sitting among swaying palm trees, white sandy beaches and overlooking the glistening blue Waiulua Bay, Hilton Waikoloa Village is a destination in itself. This oceanfront oasis is blended with exceptional resort accommodations and classic Hawaiian hospitality. Featuring over 1200 guest rooms and over 100,000 square feet […]

United States

Lobby Bar Supervisor

Job for: Locals

JOB DESCRIPTION The Signia by Hilton Atlanta is looking for a passionate Lobby Bar Supervisor to join the Food & Beverage team! This 976-room milestone property offers guests an elevated experience that redefines Southern Hospitality. The ideal candidate will have at least 1 year of lead/supervisory restaurant or bar experience in a high volume environment. Luxury hotel experience […]

United States

Director of Rooms

Job for: Locals

JOB DESCRIPTION Are you a seasoned hospitality professional with a passion for delivering exceptional guest experiences? Doubletree San Jose managed by Hilton and proud to be supported by a dedicated union team, is seeking a dynamic individual to join us as the Director of Rooms! A Director of Rooms is responsible for directing and administering the operations of key guest […]

United States

Reservation Agent

Job for: Locals

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like […]

Canada

Add Your Heading Text Here