Concierge

Located in the heart of Canada’s capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Fairmont Gold Supervisor (Part-Time).

Fairmont Gold is a special place! The personalized service provided as you greet your Guests at check-in or serve them in the private lounge, will show them that you truly care. The luxury our Guests experience and the memories you make as a Fairmont Gold Supervisor will create a sense of loyalty that will ensure their return.

What is in it for you:

• Wonderful company culture – our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Full rate of pay of $27.50/hour

• Consistently offer professional, friendly and engaging service
• Demonstrate Fairmont Corporate standards and Service Promise standards in every interaction with guests and colleagues.
• Make certain that all Fairmont Château Laurier policies, procedures and corporate standards are known, followed and acted upon at all times
• Responsible for all aspects of the Fairmont Gold operations, to ensure a smooth operation and the highest level of guest satisfaction at all times
• Review all Fairmont Gold reservations to ensure all standards are met
• Ensure that the reservations of our ALL Accor Live Limitless Members are in order and that members’ expectations are met
• Direct and execute approved plans and programs for Fairmont Gold in accordance with company and hotel policies
• Track and forecast daily, weekly and monthly Fairmont Gold occupancy
• Control room inventory including out of order rooms, sell outs, preventive maintenance and special room projects
• Ensure the highest revenues possible are generated by participating in, supporting and promoting the Fairmont Gold upsell program as well as monitoring honour bar revenue
• Provide exceptional concierge information to our guests
• Establish and maintain communication with all Fairmont Gold staff on a daily basis
• Develop and maintain contacts with counter parts in other Fairmont properties as well as other hotels and hospitality services in the city
• Strong and effective communication with all other departments, highlighting Fairmont Gold requirements from supplies to manpower requirements to ensure proper level of service to our guests
• https://careers.accor.com/global/en/job/bilingual-fairmont-gold-supervisor-concierge-part-time-in-fairmont-chateau-laurier-ottawa-canada-jid-106047