Night Manager

The Hoxton has officially opened in Florence – the capital of Tuscany and a city famed for its Renaissance masterpieces, stunning architecture, and iconic landmarks. Bursting with culture (and as the birthplace of gelato), Florence felt like the perfect spot to become our second home in Italy.

The Hoxton in Florence will feature 161 beautiful bedrooms of varying sizes, a large ground floor restaurant, bar, lobby, rooftop and courtyard. There is also a basement meeting and events space.

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What you’ll do… 

• Represent management during the night and be responsible for the smoothing running of the hotel.
• Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.
• Deal with the in-house guests accounting and ensure the accuracy of guest billing.
• Operationally manage the hotel during the night to ensure guests are well cared for.
• Ensure the accuracy of data in all systems and provide the necessary daily reports for all   departments.
• Manage the daily overbooking levels and liaise with all departments to ensure maximum occupancy.
• Ensure all telephone calls are answered as quickly and efficiently as possible.
• Maintain observation over guests and guests’ property to ensure security alerts are kept to a minimum.
• Lead your night team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
• Set stretching but realistic objectives for the team to ensure maximum occupancy and 100% guest satisfaction levels.
• Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediate.
• Be responsible for closing of the day and prepare and verify reception reports.
• Carrying out the night audit procedures accurately, reporting any discrepancies and ensuring quick resolution.
• Ensure the safety of guests overnight whilst they are tucked up asleep.