Night Manager

JOB SUMMARY

The Night Manager is to ensure the smooth running of the hotel during the night shift, providing support and assistance where needed, prioritizing guests’ needs and most importantly, the safety and security of the hotel building, guests, and associates.

The Night Manager is responsible for the operation in all areas of the business including the garage, the external building as well as the inside.

CANDIDATE PROFILE

Experience: 

• A thorough understanding of Front Office operations preferred.
• Previous experience working in busy, high volume, city center property preferred.
• Experience managing a team.

Skills and Knowledge:

• Strong communication skills (verbal, listening, writing)
• Technical knowledge – Comprehensive knowledge of front desk operational procedures and knowledge of operating principles of other departments i.e. maintenance, food and beverage, loss prevention, event management).
• Personable and people orientated demeanor.
• Effective coaching, negotiation and influencing skills.
• Creative and innovative problem solving and decision-making skills.
• Planning and organisational skills.
• Change management – ability to support, manage and initiate change.
• Adaptability, and flexibility.
• Maintain a high level of Integrity.
• Strong business acumen and focus on results.
• Strong leadership skills.
• Ability to multi-task and handle stress.

SPECIFIC TASKS

The following are specific responsibilities and contributions critical to the successful performance of the position:

Monitoring Property Operations:https://careers.marriott.com/hotel-night-manager-jw-marriott-grosvenor-house-london/job/P1-7130070-0