Concierge

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Concierge

Company Description

 

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you’ll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London’s The Savoy, New York’s The Plaza and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

 

Job Description

 

Position Summary 

The Concierge at a Fairmont Managed property are required to ensure timely and seamless service when dealing with guest requests, providing proactive, knowledgeable and engaged service to all guests. Your ability to anticipate guest needs and make informed suggestions will ensure they have a truly memorable stay and return in the near future.

Guest Experience 

  • Ensure that every guest’s arrival is marked by a warm and personalized welcome. Always greet guests by name and offer a refreshing welcome beverage to set a positive tone for their stay.
  • Be aware of VIP visitors and long-standing guests, offering them a polite and courteous personal service from the start to the end of their stay.
  • Designing guest itineraries according to a 5 star standard by going over and beyond what is expected of you to ensure every guest feels valued and that their expectations are exceeded.
  • Tailor each guest’s experience to their preferences and requirements. Use guest information and history to provide personalized recommendations and anticipate their needs during their stay.
  • Accurate and timeous reporting of all glitches and the implementation of a recovery plan to turn around the guest experience
  • Pay attention to detail when fulfilling guest requests, from arranging transportation to booking reservations. Ensure that each aspect of the guest’s experience is flawlessly executed.

Key Responsibilities and Duties https://careers.accor.com/global/en/job/concierge-in-cape-grace-a-fairmont-managed-hotel-cape-town-sout-jid-100112

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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