Mandarin Oriental, Tokyo is looking for a Concierge to join our Concierge team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Tokyo renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji.
About the job
The Concierge at Mandarin Oriental Hotel Group Limited is responsible for providing exceptional personalized service to guests, ensuring their stay is memorable and exceeds expectations. This role involves assisting with various requests, offering expert local knowledge, and maintaining the highest standards of luxury hospitality.
As Concierge, you will be responsible for the following duties:
* Greet guests warmly and professionally, anticipating their needs and offering proactive assistance.
* Provide comprehensive information and recommendations regarding local attractions, dining, entertainment, transportation, and services.
* Make reservations for guests, including restaurants, tours, transportation, and events, ensuring all details are accurately communicated and confirmed.
* Handle guest inquiries and requests efficiently and courteously, resolving any issues or complaints to guest satisfaction.
* Arrange and coordinate special services such as car rentals, luggage assistance, currency exchange, and mailing services.
* Maintain an up-to-date knowledge of hotel facilities, services, and promotions.
* Collaborate effectively with other hotel departments to ensure seamless guest experiences.
* Manage and prioritize multiple guest requests simultaneously while maintaining composure and professionalism.
https://careers.mandarinoriental.com/jobs/concierge-tokyo-japan-d82be568-1d80-40b8-ba7f-30cd4b6ab48f
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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