Concierge

We are looking for a Concierge to join the re-opening of the famed Delano Miami Beach.

Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality.  

JOB OVERVIEW:

Under the general guidance of the Chief Concierge, the Concierge is responsible for delivering personalized, high-quality service to guests by anticipating and fulfilling their needs, preferences, and special requests. The Concierge acts as the primary resource for guests seeking information about the hotel, local attractions, dining, entertainment, transportation, and other services. This role requires exceptional communication skills, local knowledge, and the ability to create memorable guest experiences by providing professional, courteous, and efficient assistance throughout their stay.

YOUR KEY RESPONSIBILITIES:

• Lead and manage front office departments to ensure outstanding guest service and smooth day-to-day operations.
• Maintain highest levels of guest service and ensure consistency with Delano Brand Standards.
• Oversee scheduling, training, and performance management of the front office staff.
• Provide knowledgeable recommendations on local dining, entertainment, cultural events, and tourist attractions
• Maintain and regularly update a comprehensive directory of trusted local vendors, service providers, and attractions
• Record guest preferences, special occasions, and feedback to personalize future stays and improve service quality
• Collaborate with other departments to coordinate guest services and ensure efficient problem resolution process.
• Monitor guest feedback and implement service improvement strategies.
• Ensure full compliance with health, safety, and hotel policies and procedures.
• Drive team member engagement and team development through regular training and coaching.
• Mentor, coach and guide staff on working successfully in a team atmosphere.
• Ensure all necessary reports and forms are completed daily.
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

SPECIFIC JOB KNOWLEDGE & SKILLS:

• High school Diploma or equivalent education required. Bachelor’s Degree preferred
• Minimum 5 years in a leadership role preferably in an upscale or luxury lifestyle brand hotel
• Strong knowledge of hotel operations including Front Desk, Concierge, Bell, Guest Services and solid knowledge of front desk protocol and experience working with  high profile guests.
• Strong knowledge of property management systems such as Opera, SynXis.
• Strong verbal and written communication skills in English
• https://careers.accor.com/global/en/job/concierge-in-delano-miami-beach-miami-beach-united-states-jid-78068