Concierge

Wrap Hotel and local experiences with passion and care for our guests, delivered with personal attention and emotional engagement.

Assist in the day-to-day operations of the Front Office department including greeting guests, assisting with luggage, lobby services and security functions, and providing personalized recommendations and assistance to ensure a smooth and memorable stay.

• Provide quality service to guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Create personal connections with guests and use your knowledge of them and your elevated emotional intelligence to create Cousu-main moments that engage and delight.
• Responding to all guest enquiries regarding local attractions, restaurants, and tours. Offering the best product or service to meet the guest’s individual requirements.
• Build and maintain strong and productive relationships with local tour operators, restaurants and service providers to ensure products offered to guests are of the highest quality and reputation
• Ensure procedures are followed in regards to guest transportation, luggage collection and storage, and guest confidentiality.
• Co-ordinate guest transportation to and from the airport and ensure that accurate accounting procedures are followed in the charging of transfers.
• Keep up to date with accurate, helpful information that will benefit Hotel Guests in respect of hotel and local facilities and attractions
• Perform all tasks to Sofitel Brand standards.https://careers.accor.com/global/en/job/concierge-in-sofitel-queenstown-hotel-and-spa-queenstown-new-ze-jid-75811