This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Description: Key Responsibilities: – Provides information regarding the company’s facilities & services – Provides the customer services such as check in/out wake-up calls to guests and answers guests’ enquiries – Ensures to always be awared of VIP in-house – Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure – Prepares […]
Description: Set in Malaysia’s rapidly developing capital our hotel is located in the heart of KL Eco City Bangsar and directly connected to LRT Station and KTM Commuter Station. Amari Kuala Lumpur is ideally located in between Kuala Lumpur and Petaling Jaya with 252 guest rooms ranging from well- appointed Superior rooms Deluxe rooms Club […]
Description: To supervise operations in assigned sections to consistently and profitably deliver a high quality guest experience in accordance with established standards Ensures implementation of SOP and all policies & procedures related to the department. Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery. […]
Description: Description: – To handle local and overseas room booking by noting and recording accurately booking requirements such as number of room type of room number of guest duration of stay name of caller name of company terms of payment arrival and departure information percentage and type of discount if any. – To amend or […]
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow […]
Description:
– Oversees and supervises guest arrivals and departures with the front office executive and managers.
– Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
– Provide high level of customer service and maintain a high profile in the day to day front office operations.
– Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
– Facilitate the FOM to prepare monthly and daily revenue report and circulate to all HOD’s.
– Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order to optimize REVPAR.
– Supervises the management of debtors
– Integrates and trains employees
– Ensures that all front desk employees are well presented (uniforms
Qualifications:
– Must be proficient with reservations handling and process and familiar with Opera/Micros system.
– Excellent communication skills in English (verbal and written).
– Excellent organization
– Ability to observe business etiquette and maintain a professional appearance.
Send your CV to:
Careers.penang@amari.com
Positions are opened to all local and permanent
residence of Malaysia only.
Only shortlisted candidates will be contacted.
Education:
Diploma
Years of experience:
3
Number of positions:
1