Concierge

MANDARIN ORIENTAL PARIS is looking for a Concierge to join our Concierge Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Paris embodies the spirit of the Paris of today and tomorrow. This oasis of tranquillity vibrates to the rhythm of fashion and artistic creation, sublimated by the legendary service of the Mandarin Oriental group. The hotel boasts 135 rooms, Restaurant Le Camélia, Bar 8 and one of the most beautiful and extensive Spas in Paris.

About the job

Based at the Mandarin Oriental Paris within the Front of the House Department in Paris, the Concierge is responsible for providing Palace service to all guests and colleagues. The mission and intent of this position is for the candidate to always keep the guest’s perspective in mind and fulfil the mission of the accommodation. The concierge will be creative and respond to all guest needs and requests.

As Concierge, you will be responsible for the following duties:

• You supervise the porters, and valet drivers and daily follow-up.
• You monitor the clients during their stay and manage any complaints.
• You maintain and strengthen relationships with our service providers.
• You contribute to customer loyalty.
• You guarantee service quality and compliance with MOHG standards and procedures.
• You represent the Mandarin Oriental brand.
• undefined

As Concierge, we expect from you: 

• Similar experience in an establishment of the same category
• Courtesy, rigor, and discretion
• Excellent interpersonal skills, enthusiasm, and dynamism
• Curiosity, knowledge of Paris and its cultural news
• Excellent presentation
• Flexibility and availability
• Fluent English undefined
• https://careers.mandarinoriental.com/jobs/concierge-paris-ile-de-france-france-5e77b36f-1b66-4cab-be78-27dbd5039fb8