We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Front Desk Agent. As a Front Desk Agent with Fairmont Jasper Park Lodge, you have the opportunity to provide a warm and welcoming experience for our Guests.

What you will be doing:   

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Follow Front Office policies, procedures and service standards
• Welcome, check-in and check-out guests
• Assist guests regarding hotel facilities in an informative and helpful way
• Efficiently handle all guest queries and requests
• Promptly and pleasantly handle phone calls and guest messages
• Ensure that the Front Desk is appropriately supplied and always stocked
• Keep a neat and clean working environment
• Adhere to all LQA standards set up for the department
• Consistently uphold a professional and well-groomed appearance in accordance with the company’s grooming policy
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Other duties as assigned

Your experience and skills include: 

• Related work experience in the hospitality/Front Office asset
• Customer service experience required
• Previous Property Manager asset
• Microsoft applications experience required
• Excellent organizational, written and verbal communication skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

• Starting pay rate: $20.88/hour
• https://careers.accor.com/global/en/job/front-desk-agent-in-fairmont-jasper-park-lodge-jasper-canada-jid-111072