Concierge

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler’s largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Concierge
The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay.

This is a seasonal position running from May until the end of August.

Starting Rate of Pay: $20.50 per hour

We recognize tenure through our compensation – hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $25.30

Job Duties Include:

• Consistently offer professional, friendly and engaging service
• Assist guests with mail, messages, and any plans or arrangements they require
• Assist with any plans or arrangements the guest intends to make during their stay
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards

• Previous customer related experience an asset, ideally in a Concierge role
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal & written communication skills

Job Perks & Benefits:

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• https://careers.accor.com/global/en/job/concierge-in-fairmont-chateau-whistler-whistler-canada-jid-53029