Concierge

Duties

• Greet every guest and visitor with genuine warmth, ensuring they feel valued and comfortable from the moment they arrive.
• Provide a high standard of service to all hotel guests, anticipating and proactively attending to guest requests and enquiries.
• Assist with guest arrivals and departures, including car doors, luggage handling and escorting guests to their rooms when required.
• Coordinate luggage delivery and storage, ensuring baggage is handled promptly and securely.
• Assist with group arrivals and departures, including luggage coordination and guest assistance during their stay.
• Arrange transportation, restaurant reservations, tours, and local activities on behalf of guests.
• Maintain strong knowledge of hotel services, facilities, and local attractions to provide accurate information and recommendations.
• Deliver guest amenities to rooms as required and assist with VIP arrival preparations.
• Liaise with local activity providers, transport operators, and service partners to coordinate bookings.
• Maintain the cleanliness and organisation of the concierge desk, driveway, car park, luggage trolleys, ski locker and guest equipment.
• Ensure the concierge and guest service areas are organised and ready to support daily arrivals and departures
• Communicate effectively with the Front Office team and other hotel departments regarding guest requests, messages, and operational updates.
• Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual

Systems & Procedures

• Accurately record and charge guest accounts for activities, transport, or services arranged.
• Ensure all bookings made on behalf of guests are recorded correctly in the relevant systems.
• Follow hotel procedures regarding billing, supplier charges, and documentation.
• Report damaged equipment or maintenance issues that may impact operational costs.
• Suggest any improvements that could be made to improve existing systems and procedures.

Customer Services

• Deliver personalised service that meets and exceeds guest expectations.
• Anticipate guest needs and provide proactive assistance wherever possible.
• Provide accurate and helpful information about the hotel, facilities, and local area.
• Respond promptly and professionally to guest enquiries, requests, and concerns.
• Assist with VIP guest arrivals and provide additional support where required.https://careers.accor.com/global/en/job/concierge-in-hotel-st-moritz-queenstown-mgallery-collection-que-jid-79522