Concierge Agent

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities and our Diversity & Inclusion initiatives
• Learning programs through our Academies

• Must be able to provide engaging service and personalized recommendations based on each guest’s individual needs
• Must be knowledgeable about all aspects of the local area and able to accurately answer questions about attractions and things to do.
• Able to answer the telephone in a professional manner and assist guests with any questions, directions, requests and needs.
• Coordinate all guest requests for special arrangements and/or services in a courteous and efficient manner.
• One must be familiar with local business services (retail, couriers, salons, cleaners, etc.), transportation (chauffer, guide/host services, group tours, taxi’s, shuttles, car rentals, biking, cruises, ferries, etc.), local restaurants, night life, activities (theatres, galleries, gyms, tours, etc.), venues (wineries, theatres, arenas, etc.), locales (hospitals, churches, beaches, shopping stores, etc.) and special events.
• Ability to clearly log all activity bookings in a written log and digital iConcierge software.
• Maintaining a current, detailed, and organized collection of information on the area activities, events and recommended vendors and businesses.
• Informing guests of hotel services, hours of operation for the different outlets, room features and amenities.
• Maintain the Concierge area and Lobby cleanliness and order throughout shift.
• Manage and resolve any guest complaints in a professional, empathetic and courteous manner.
• https://careers.accor.com/global/en/job/concierge-agent-part-time-in-fairmont-sonoma