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Concierge Ambassador

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Concierge Ambassador

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  • Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.
  • Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
  • Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
  • Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
  • Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.
  • Respond to queries positively.
  • Develop guest preference records and guest history.
  • Follow through all endorsements at the concierge and ensure completion.
  • Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
  • Be transparent and responsible on matters involving finances.
  • Maintain absolute integrity and trustworthiness in the team.
  • Promote and follow a safe work environment.
  • Promote and lead a service driven, results driven work environment.
  • Follow departmental SOP’s (Standard Operating Procedures) including all safety policies.
  • Other duties as assigned.

 

Qualifications

 

  • Exceptional customer service skills
  • Strong problem-solving abilities
  • Ability to work flexible hours, including weekends and holidays
  • Discretion and professionalism in handling confidential information

 

Additional Information

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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