Concierge and Reservations Supervisor

JOB DESCRIPTION

The iconic Hotel del Coronado is looking for a Resort Concierge and Reservations Supervisor to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever.  

Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages, and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining.  

Classification: Full Time

Shift: Various – must be available to weekdays, weekends, and holidays.

Pay Rate: The pay rate for this role is $30.00 and is based on applicable and specialized experience and location.

What will I be doing?

As the Resort Concierge & Reservations Supervisor, you would be responsible for assisting the Director of Guest Experience Planning & Reservations in supervising a department of 30+ team members including Reservations team and Del Services team members, driving opportunities to maximize revenue, guest satisfaction and team member engagement. The focus of this role is to optimize sales and operational efficiencies to deliver performance objectives.  Your primary duties will include:

• Assist in the day-to-day operations of the Reservations and Del Services Department
• Assist Del Services team with phone calls when operation demands through the day
• Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing.
• Monitor the appearance, standards and performance of the Reservations & Del Services team with an emphasis on training and teamwork.
• Assist in the leading, training and developing of the team
• Contribute toward ongoing trainings for the 30+ team and contribute toward monthly department meetings
• Contribute toward the design and follow through on department revenue goals while creating a culture of empowerment and recognition
• https://jobs.hilton.com/apac/en/job/HOT0BJ3I/Resort-Concierge-and-Reservations-Supervisor-Hotel-del-Coronado-Curio-Collection-by-Hilton