Concierge Clerk

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

About The Role
We are seeking a passionate Concierge with a deep knowledge of Sydney and a flair for creating personalised itineraries and experiences. This role is perfect for someone who loves making connections, thrives on anticipating needs, and takes pride in delivering warm, intuitive service that reflects the Four Seasons promise.
What You’ll Do

• Provide guests with thoughtful recommendations for dining, entertainment, attractions, and cultural experiences.
• Coordinate reservations, transportation, and special requests with precision and care.
• Build genuine relationships with guests, ensuring their needs are met before they even have to ask.
• Maintain an up-to-date knowledge of local events, restaurants, and attractions.
• Collaborate with other hotel departments to ensure a seamless guest journey.

What You Bring

• Previous experience in a Concierge role, ideally within a luxury hotel environment.
• Exceptional communication skills and a natural warmth in guest interactions.
• Strong local knowledge of Sydney, with a passion for sharing it.
• Ability to multitask and remain composed in a fast-paced environment.
• Flexibility to work mornings, evenings, weekends, and public holidays.

What We Offer

• Competitive salary package.
• Complimentary meals on duty in our staff restaurant.
• https://careers.fourseasons.com/us/en/job/REQ10355396/Concierge-Clerk