Concierge SPA

To provide personalized and professional service to SPA guests, coordinating reservations, promoting services, and ensuring an exceptional wellness experience, aligned with the hotel’s quality and service standards.

What will I be doing?

• Greet and welcome SPA guests in a warm and professional manner.
• Manage treatment reservations, confirmations, modifications, and cancellations.
• Inform and advise guests about SPA treatments, packages, promotions, and products.
• Coordinate the schedule of therapists and treatment rooms to optimize operations.
• Promote the sale of treatments and products (upselling and cross-selling).
• Operate reservation, cash register, and POS systems.
• Verify the availability of facilities, amenities, and equipment.
• Address comments, special requests, and complaints, providing timely follow-up.
• Ensure compliance with cleanliness, presentation, and image standards for the area.
• Assist with basic inventory and supply control.
• Maintain constant communication with therapists, reception, and other hotel departments.
• Comply with hotel and SPA policies, procedures, and service standards.

What are we looking for?

• SPA services and treatments.
• Guest service protocols.
• Reservation, POS, and cash register system management.
• Quality standards in luxury hospitality.
• Skills
• Service-oriented attitude and hospitality.
• https://jobs.hilton.com/apac/en/job/HOT0C7TS/Concierge-SPA