Concierge Supervisor

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Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Concierge Supervisor

Waldorf Astoria London – Admiralty Arch is seeking a Concierge Supervisor to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.

This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.

 Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants – Coreus by Clare Smyth and Café Boulud by Daniel Boulud – bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.

Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations.

 WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026
  Proudly voted by our Team Members

A World of Rewards

  • Complimentary, nourishing meals provided while on duty
  • Exceptional development programmes, designed to support and accelerate your growth at every stage
  • Opportunities to make a meaningful impact through our industryleading Corporate Responsibility initiatives
  • Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
  • High street savings through Perks at Work
  • 28 days’ holiday, including bank holidays, rising to 33 days with length of service

 

We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.

Here’s what you’ll do during a typical day:

A Concierge Supervisor serves as a primary point of contact for Guests and VIP Guests throughout their stay, providing refined, accurate, and personalised information about the hotel and the local destination.

As Concierge Supervisor, you will be entrusted with curating first impressions and enhancing the Guest journey. You will act as a central liaison for Guests and VIP Guests, delivering services with discretion, efficiency, and exceptional attention to detail. Responsibilities include, but are not limited to, the following:

  • Serve as a primary Guest contact, responding to enquiries with professionalism, elegance, and efficiency
  • Provide bespoke recommendations, information, and booking services for a broad range of Guest needs, including destination experiences, cultural events, dining reservations, medical assistance, and travel arrangements
  • Accurately process, handle, and deliver Guest messages and requests
  • Coordinate the delivery, handling, and secure storage of Guest luggage with care and precisionhttps://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1009/jobs/preview/207659

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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