Core Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Find your “pura vida”, where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.

As a Communication Agent, you will play a key role in providing prompt and personalized guest assistance, ensuring exceptional customer satisfaction while adhering to Four Seasons’ policies and standards. You will efficiently manage and direct calls, messages, and administrative tasks related to guest and employee reservations.

What you will do:

Provide general information and support to all callers, ensuring familiarity with brand standards, hotel services, and daily activities. Successfully operate the telephone switchboard, answering all incoming calls promptly with a friendly tone, and directing calls to the appropriate extensions. Utilize the Golden guest profile system to ensure maximum accuracy and guest recognition. Manage guest interactions via phone, email, messenger, or fax, addressing special requests and resolving complaints with professionalism and hospitality. Accept and manage wake-up calls for guests following brand standards. Properly handle “Do Not Disturb” requests, busy extensions, call transfers, and other call-related functions. Report and log any phone maintenance and operational issues. Handle chat messages accurately and efficiently in line with brand standards. Respond appropriately to hotel emergencies or safety situations. Perform other tasks or projects as assigned by hotel management.

What you bring:

• Proficiency in written, spoken, and reading English.
• Proficiency in written, spoken, and reading Spanish (preferred).
• Basic computer skills (Word, Excel, email); training provided for hotel-specific software.
• High School Diploma.
• Experience in Reservations and/or Front Office at a high-volume call center.
• Strong customer service, communication, and interpersonal skills.

What we offer:

• Competitive salary, wages, and a comprehensive benefits pac
• https://careers.fourseasons.com/us/en/job/REQ10354143/Core-Agent