Credit Manager

JOB SUMMARY

Responsible for all credit-related activities within the hotel, including oversight of Accounts Receivable, credit evaluation, collections, compliance with internal controls, and ensuring adherence to company-wide control procedures as outlined in the Risk Assessment Audit areas. Ensures aging, credit approvals, refunds, deposits, and system access are managed in compliance with policy.

JOB DUTIES AND RESPONSIBILITIES

1. Oversee Accounts Receivable staff and ensure compliance with all control procedures.
2. Review AR Aging weekly and ensure overdue accounts are followed up with documented actions.
3. Ensure monthly AR Aging detailed reviews are completed by DOF as required.
4. Ensure all credit applications follow LSOP, including reference checks and proper approvals.
5. Review group accounts daily and ensure routing accuracy and PM clearing within required timelines.
6. Manage advance deposits, ensuring timely posting, review of unapplied deposits, and compliance with SOP guidance.
7. Ensure segregation of duties in payment posting, receipt, and deposit preparation.
8. Ensure proper management of payment platforms and that only authorized personnel have access.
9. Ensure refund processes follow required verification procedures, including matching to original payment sources.
10. Ensure password protection and security of credit card terminals and proper inventory control.
11. Ensure user access rights in systems align with job responsibilities and maintain least‑privilege access.
12. Ensure confidential data (PII and PCI) is stored, handled, and disposed of securely per global policy.
13. Chair monthly Credit Meetings and provide actionable insights based on control reviews.
14. Train and develop A/R, Front Office, Sales, and Catering staff on credit and control procedures.
15. Maintains good inter-departmental relations and good communication skills.
16. Cashiering Handling:https://careers.marriott.com/credit-manager/job/683FEE3F1C1F1D0A6566C3FC13A2D577