Destination Services Operations Agent

POSITION SUMMARY

Destination Services Operations Agent

This employee will have the ability to manage and oversee the operations of group activities, recreation, food and beverage and transportation needs.  Ability to interact with guests, providing beyond exceptional experiences for our guest, providing full assistance in executing and planning activities. Have positive attitude and in a timely manner with the highest level of professionalism. Consolidate payment through posting in hotel’s systems (Opera, CITY, eDestin), preparing and explaining the bill. Answer guest questions about on and off-property facilities/services (e.g., hours of operation, maximum and minimum capacities, rates and room types, packages, promotions, entertainment, restaurants, special events). Responding to a wide variety of guest requests by accurately assessing the guest’s needs and then adding personal recommendations and touches to achieve maximum customer satisfaction, while complying with all hotels policies. Perform other reasonable job duties as requested by Supervisors.

Some daily tasks and competencies:

• Review daily arrivals to ensure proper handling of, guests, groups, etc.
• Seamless communication between the Destination Services Department and other hotel operations departments
• Must be 25 years or older and have a valid Driver’s License
• Set up all equipment prior to groups arrival
• Schedule and orchestrate external vendors ensuring clear communication to all parties.
• Participate in phone meetings on the various programs
• Work closely with Sales and MSE departments of the hotel to support and achieve common goals;
• Enter, maintain and update information in computer systems (eDestin Delphi, Opera); keep track of reservations.
• Be comfortable in a fast-paced environment;
• Able to lift up to 30lbs
• Flexible with schedule (early morning, late evening hours)
• Strong computer skills, including a working knowledge of MS Word, Excel, Publisher and Power Point, Adobe, Lotus Notes, CITY and Opera;

Facilitate all tours, events, and activities offered to individuals or a group. Coordinate all aspects of tours, events, and activities provided. Perform all contacted activities in a cordial, efficient and professional manner. Arrange transportation (e.g., taxicab, shuttle bus) for guests/visitors. Gather, summarize, and provide guests with information about the property and the surrounding area amenities. Conduct tours of local areas. Establish and maintain relationships with outside vendors. Receive, record, and relay messages accurately, completely, and legibly. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem and follow up with guests to ensure the issue is resolved. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.https://careers.marriott.com/destination-services-operations-agent/job/C02743E2600716A68970A6CFF3FF9C94