Director of Fairmont Gold

Located in the heart of Canada’s capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Director of Fairmont Gold (Full-Time).

Fairmont Gold is a special place! The personalized service provided as you greet your Guests at check-in or serve them in the private lounge, will show them that you truly care. The Director of Fairmont Gold is responsible for the overall management of Fairmont Gold.  The successful candidate will be responsible for ensuring Fairmont Gold achieves the highest levels of service excellence and financial performance possible and leads a dynamic and energized team of colleagues.

What is in it for you:

• Wonderful company culture – our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package
• Salary Range: $72,000-$76,000

Reporting to the Director of Front Office,  responsibilities and essential job functions include but are not limited to the following:

• Ensure the highest levels of Guest Service while maintaining hotel profitability in a positive, innovative working environment.
• Responsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained in the Fairmont Gold Department.
• Ensure adherence to all Fairmont Gold Standards of Service & Operational Procedures.
• Monitor maintenance and development of the physical Fairmont Gold product.
• Ensures the highest possible revenues are generated for Fairmont Gold with a minimum of associated expenses. Work with the Revenue Manager, Reservations Manager, Sales Manager and Front Office Management to ensure strategies are in place to maximize Fairmont Gold revenue opportunities. This should include out of order rooms, sell outs, preventative maintenance and special room projects.
• Track and Forecast daily, weekly and monthly Fairmont Gold Occupancy levels and plan the Fairmont Gold Department accordingly.
• Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services.https://careers.accor.com/global/en/job/director-of-fairmont-gold-full-time-in-fairmont-chateau-laurier-ottawa-canada-jid-96590