Director of Hotel Security

Manage the Security function to provide a safe and secure hotel environment for our guests and employees. Adhere to federal, state and local regulations concerning OSHA, hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

DUTIES AND RESPONSIBILITIES:

• Manage the daily activities of the security department.  Plan and assign posts, work and schedule employees to ensure proper coverage.  Communicate and enforce policies and procedures.
• Recommend and/or initiate salary, disciplinary, or other staffing-human resources related actions in accordance with Company rules and policies.  Alert management of potentially serious issues.
• Determine the security and safety requirements necessary to ensure that hotel property, employees and guests are protected against theft, crime and threats on a 24 hour per day basis.
• Establish and implement procedures and timing for inspecting employee lockers and bags, parcels, and knapsacks when employees are entering and leaving the hotel and in response to suspicions of misconduct.
• Ensure that all loss and safety incidents involving guests, employees and/or hotel loss and safety exposure are thoroughly investigated.  Establish procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel. Maintain audit reports and records on all loss and safety incidents and implement system or procedure enhancement from information learned during the investigations.
• Establish documentation and confidential reporting systems to ensure that appropriate investigation documentation and results are available for current litigation/settlement and future reference.  Establish necessary and pertinent incident reports or information to police and fire agencies involving investigations and to the Corporate Legal department, Claims Management department, insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the Company.
• Train/educate employees on current safety issues to ensure compliance with all Company loss control policies and current security and safety regulations.  Develop and conduct training for general managers, security officers, owners and line level employees in the area of safety, security and fire protection.  Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.  Schedule preventative maintenance and repairs to Security equipment as needed and ensure that equipment is prepared and operational for the following day’s work.
• Monitor the Workers Compensation claims/statistics and manage the Workers Compensation reduction program by implementing property specific procedures to reduce claims.
• Arrange and provide special security services for special events and executives as requested.
• Control labor costs and expenses within the Security department.  Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include all hotel staff, Corporate Hotel Management Group and Corporate Risk Management and Legal department.
• May interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Regulatory agencies – regarding safety, emergency, and compliance matters
  • Other contacts as needed (professional organizations, community groups, local media)
• Perform other duties as assigned and may serve as “manager on duty” as required.

ACCOUNTABILITY

This is the top Security job in a large full-service, luxury, resort, or major flagship hotel with multiple sites and facilities, a number of major outlets, high volume catering and convention facilities, and a large number of VIP and key guests.  May oversee subordinate supervisors.

QUALIFICATION AND REQUIREMENTS

Some college or vocational training, plus four (4) years of hotel or related security and safety experience and/or military/law enforcement experience, including supervisory experience, or an equivalent combination of education and experience.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

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